I was on my way out at closing time when I stopped at the front desk to see if the company mail had been delivered. It seems there is no reliable time when it does arrive from the USPS. I observed, while waiting for the receptionist to transact a credit card, that...
Several years ago, I had an oil leak under my high-mileage 2007 Impala. After crawling around under the vehicle I discovered transmission fluid was squirting out of an aluminum tube near the engine. Under some wires near the starter, a hole in the transmission cooler...
I’ve heard this twice this year, and from good contractor accounts boasting quality workmanship, and solid in most every way. One a bigger commercial job, and another a new residential build for the owner’s daughter. Both of these contractors asked me what to do, and...
Experience has its advantages, and there are never fewer than two good, solid events in a busy workweek to learn from. I analyze perhaps deeper than most others. I tend to look well beyond the simple solution to any given problem to “root out” what either caused the...
I had a client call me a few months back who wanted me to file a lien on his behalf on a project in a Detroit residential community. I’d filed some liens for “Jack” before, and usually they were for small amounts (under $4,000) and fairly straightforward. I said...
Now let’s get to the question we started with earlier: How do you handle customers who don’t qualify for credit? There are several companies that adhere rather strictly to policy and procedures with regard to credit extension. These companies are not quite as tolerant...